Georgie Papacostas

VP of Customer Success

I'm a third-culture kid born in the US to Greek immigrants who grew up in the Middle East. I started my career in the public sector at the Embassy of Cyprus, conducted health care research as an analyst at the Advisory Board Company in Washington, DC and taught English in Spain and Ethiopia. I leapt into SaaS and Customer Success in 2015: my first CS role was at HubSpot’s Dublin, Ireland office, where I first became a leader overseeing the Implementation Specialist team. Since then, I've led more than 40 global CS professionals across teams at SaaS companies of various stages, including Sprout Social, Showpad (Learncore) and Workday (ScoutRFP).

I've spent my entire career at mission-driven orgs and companies - whether that was putting the citizen, the patient, the customer or the team at the center of everything I do.

I'm currently the Vice President of Customer Success at Sales Assembly, where it's a privilege to connect and learn from SaaS leaders across the globe on a daily basis.